Collection and use of personal information
A. Personal Information We Collect
We collect the Personal Data you provide directly to us or which we generate when you open a Epic Trades Account, perform any transactions on the Epic Trades Platform, or use other Epic Trades Services or our website. This may include:
Contact information, such as name, home address, and email address; Account information, such as username, password, account settings and preferences;
Financial information, such as bank account numbers, bank statement, and trading information; Identity verification information, such as images of your government issued ID, passport, national ID card, or driving licence. Note: US residents may be asked to provide their social security numbers; Residence verification information, such as utility bill details or similar information;
Information regarding the way in which you use our services, such as when you used our services and the specific services used; and Information relating to communications with us, whether through the Epic Trades website or via e-mail, over the phone or via any other medium.
We also automatically collect certain computer, device and browsing information when you access the Epic Trades website or use Epic Trades Services. This information is aggregated to provide statistical data about our users' browsing actions and patterns, and does not personally identify individuals. This information may include:
Computer or mobile device information, including IP address, operating system, network system, browser type and settings; Website usage information.
Finally, we may collect Personal Data from third party partners and public sources, which include:
It is important to note that the Personal Data we collect on you when you create an account will be retained for the mandatory retention period set forth by applicable law and as necessary for us to maintain an exhaustive documentation of our operations as required from us as regulated financial sector professionals, even if your account has not been successfully activated (e.g., if account verification has not been completed) or no transaction has been made using it.
The Epic Trades website is using cookies. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
We use third party service provider(s), to assist us in better understanding the use of our Site. Our service provider(s) will place cookies on the hard drive of your computer and will receive information that we select that will educate us on such things as how visitors navigate around our site, what products are browsed, and general Transaction information. Our service provider(s) analyses this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors' interests in our Site and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are using the Platform. Our service provider(s) is/are contractually restricted from using information they receive from our Site other than to assist us.
If you want to avoid using cookies altogether, you can disable cookies in your browser. However, disabling cookies might make it impossible for you to use certain features or our website or services, such as logging on to your Epic Trades Account or making transactions. Your use of our website or service with a browser that is configure to accept cookies constitutes an acceptance of our and third-party cookies.
If you want to avoid using cookies altogether, you can disable cookies in your browser. However, disabling cookies might make it impossible for you to use certain features or our website or Services, such as logging on to your Epic Trades Account or making Transactions.
For more information about cookies, the types of cookies we use and how we use them please see our Cookie Statement.
C. How We Use Your Personal Information
We collect and use your information for a variety of reasons. We need some information to enter into and perform our contract – for example your contact and payment details. Some information processing is required by law due to our anti-fraud screening obligations or in the public interest such as making sure we verify our customers' identities.
Some information is processed because you've given your consent to that, which can be withdrawn in your account preferences and settings. Other information we collect and use because we have legitimate business interests to so, having taken into account your rights, interests and freedoms.
We may use your Personal Information to:
Create and administer your Epic Trades account and generally for accounting, billing, maintenance of legal documentation and claim and dispute management. Related processing operations are necessary for the performance of a contract with you (or to take steps at your request prior to entering into a contract), and for compliance with legal obligations to which we are subject;
Process your Epic Trades transactions. Related processing operations are necessary for the performance of a contract with you and for compliance with legal obligations to which we are subject;
Personalise your Epic Trades Services experience. Related processing operations are necessary for purposes of our legitimate interests (that is, improving our services);
Analyse Epic Trades website usage, and improve our website and website offerings. Related processing operations are necessary for purposes of our legitimate interests (that is, improving and promoting our services);
Help us respond to your customer service requests and support needs. Related processing operations are necessary for the performance of a contract with you, and for purposes of our legitimate interests (that is, improving our services and offering you the best experience);
Contact you about Epic Trades Services. The email address you provide may be used to communicate information and updates related to your use of the Epic Trades Services.
Automated Decisions Making
We may make automated decisions on certain matters. For example, we may do this to decide whether we can provide our services to you based on a credit check/risk profiling. Depending on the outcome of the credit check/risk profiling, a decision will be reached automatically as to whether we are able to provide products or services to you based on your credit worthiness.